When families introduce caregiving services, whether in private residences or assisted living communities, it’s common for loved ones to push back. These objections often stem from emotional, psychological, or cultural factors. We’ve highlighted some of the most common objections to home care we’ve seen, and provided suggestions for how to respond.
1. Loss of independence from in-home caregiving assistance
This usually sounds like, “I don’t need help” or “I can take care of myself.”
Many seniors fear that accepting home care services means giving up control over their lives. They may also associate caregiving with helplessness or dependency.
Suggested response to this objection: “I know you’ve always been independent, and that’s something I admire. This isn’t about taking that away. It’s about making sure you can keep doing the things you love, safely and comfortably.”
Tip! Frame caregiving as a tool for independence, not a replacement for it.
2. Privacy concerns about caregivers
This usually sounds like, “I don’t want a stranger in my home.”
Inviting a caregiver into one’s personal space can feel invasive. Some adults and seniors may worry about being judged or misunderstood.
Suggested response to this objection: “That makes total sense. We can take time to find someone you feel comfortable with. You’ll always have a say in who comes into your space.”
Tip! Offer trial visits or meet-and-greets with caregivers to build familiarity. In addition to considering personalities and needs when matching caregivers with clients, we can also assist with trials or “interviews” to ensure you’re comfortable from the start of care.
3. Financial worries about the cost of in-home care
This usually sounds like, “It’s too expensive,” or “I don’t want to waste money.”
Cost is a major barrier for many families, especially if the person is retired or living alone on one income. Potential clients and their families may not know what services are covered by long-term care insurance or government programs, and what their eligibility is.
Suggested response to this objection: “Let’s look at what’s covered by insurance or other programs. There might be more options than we realize.”
Tip! Explore financial assistance, long-term care insurance, or veterans’ benefits like the VA Aid & Attendance program. Avenues staff are trained to assist with determining eligibility and can ensure you understand all of your options.
4. Denial of home care needs
This usually sounds like, “I’m fine.” or “You’re overreacting.”
Loved ones may not recognize their own limitations or risks. They might minimize falls, forgetfulness, or health issues due to fear of what it means, or not wanting to be a burden.
Suggested response to this objection: “I know you feel okay now, but I worry about what could happen if something unexpected comes up. This is just a way to be proactive.”
Tip! Share specific examples like a recent fall or missed medication (without sounding accusatory), or suggest that a friend using home care services shares their personal story.
5. Fear of change
This usually sounds like, “I’ve always done things my way.”
Routine and familiarity are comforting for most people. Change, even if beneficial, can feel threatening. Many potential clients and families don’t realize how seamlessly caregivers can slip into the current settings and routines without needing much “change.”
Suggested response to this objection: “That’s not going to change. A caregiver is there to support your routine, not disrupt it.”
Tip! Emphasize Avenues’ focus on customization and respect for personal habits.
6. Fear of change
This usually sounds like, “I’m not ready to be ‘taken care of.’”
Some potential clients view caregiving as a sign of weakness or failure, as though they should have been able to manage on their own. Cultural or generational values may reinforce self-reliance, but the truth is, no one can do everything they used to do on their own once a certain age hits!
Suggested response to this objection: “This isn’t about being taken care of, it’s about having someone nearby who can lend a hand when you want it.”
Tip! Use empowering language like “support,” “partner,” or “companion,” to help your loved one not feel belittled or underestimated.
7. Bad past experiences from in-home care services
This usually sounds like, “I had a caregiver once. It didn’t go well.”
A previous negative encounter or review of caregiving in general from a trusted source can create lasting distrust. It’s important to acknowledge and address these experiences and know that not all caregiving agencies are equal. Avenues Home Care is licensed, bonded and insured, and all our caregivers are thoroughly screened and carefully selected to uphold our standard of care.
Suggested response to this objection: “I’m sorry that happened. Let’s talk about what didn’t work so we can make sure this time is different.”
Tip! Validate the experience and involve them in selecting a new caregiver.
Starting the conversation about home care services can be emotional, but with empathy, patience, and clear communication, it becomes much easier to move forward together. By understanding where objections come from and addressing them with compassion, families can help their loved ones feel heard and supported. With the right in-home caregiver and trusted home care agency, caregiving can become a positive, empowering experience, one that enhances independence and quality of life for seniors and their families.
Contact Avenues Home Care at www.avenueshomecare.com or 972-961-8825 or info@avenueshomecare.com